Location: London, Cheltenham, Central Manchester
Salary: £25,856 – successful candidates offered a role in London are eligible for an additional £6,250 London payment
Flexible Working: when it comes to flexible working we try to consider all options, including part-time (3+ days), compressed hours, and working from any of the locations detailed above. Due to the nature of the roles, it’s unlikely that we can support hybrid working or working from home.
Forget behind the scenes support – you’ll be at the forefront
GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ you’ll do unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security.
Without our IT services, we couldn’t keep the country safe. Now’s your chance to join us as part of our IT Customer Service team, and deliver excellent user experience to our customers . You could be configuring applications, carrying out audits, or providing support with more general IT issues – whatever the task, you’ll help ensure our operations run smoothly.
You’ll work with variety of internal and external people from lawyers to software engineers, so you’ll know how to communicate clearly and build excellent working relationships. Importantly, you’ll act as the first point of contact for colleagues in person, over the phone or via email or online chat. So, you’ll be friendly, full of reassurance, and focused on individual customer needs.
Our IT Service Support Desk is different to others. We’re still focused on getting colleagues up-and-running when their IT goes wrong – but we’re unique in offering colleagues the chance to work with a wide range of tools and applications that simply don’t exist elsewhere. That means we don’t expect you to know everything from day one. You’ll receive comprehensive training and even get the opportunity to work towards a formal qualification. And surrounded by people who want to help you develop, you’ll learn all about the intelligence services while contributing to the business – and the mission.
All we need from you is at least two GCSEs (in maths and English Language) at Grade 4, A-C, or the O-Level pass equivalent. If you have good customer service skills, some experience of using IT applications (although not essential) and the drive to learn and develop your skills, we’ll teach you the rest.
In return, you’ll receive a competitive salary and a range of great benefits. We’re also open to flexible working options, including part-time (3+ days), compressed hours, and working from London, Cheltenham or Central Manchester.
At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.
Find out more about our culture, working environment and diversity on our website: www.GCHQ-careers.co.uk/life-at-GCHQ/diversity-inclusion.html
To be eligible to apply, you must be a British Citizen. If you hold dual nationality, of which one component is British, you’ll nonetheless be considered. Candidates must normally have been resident in the UK for seven out of the last ten years. This is particularly important if you were born outside the UK. You can apply at the age of 17 years, if successful you’ll not be offered a start date prior to your 18th birthday. Full eligibility details can be found on our website – www.GCHQ-careers.co.uk/how-to-apply.html