Communication skills are the ways we give and take information from others verbally and non verbally. They are important in our daily lives and also when we enter the workplace where bigger groups of people can cause the information to be lost or misinterpreted easily. Below, we have listed top communication skills and how you can develop them for success!
Emotional Intelligence sounds complicated, but all it means is how we use and control our emotions in a given situation. Having empathy ( knowing and sharing how someone else feels) is an important part of emotional intelligence because it gives you a better idea of how to respond in a conversation.
Nobody want’s to talk to someone who is angry, annoyed, or disinterested! By setting a friendly tone, you will encourage other people to communicate with you openly. This could mean addressing the person by their name, smiling, and choosing a calm tone of voice.
You should always be confident in your communication, so the people you are communicating with know you are trustworthy and capable. However, make sure you don’t get overconfident as this might turn people away! You can be confident by using a firm and friendly tone and maintaining eye contact with the people you are talking to.
Being A Good Listener
Active listening is when you focus on what the other person is saying, and then ask questions or clarify points. By doing this, you learn more and also make the other person feel better about talking to you! On a similar note, be a respectful listener. Even if you do not agree with what the other person is saying, let them share their point and explore their perspective.